Terms & Conditions

By accessing or using the services provided by Aura Chandelle (“Company”), located in Versova, Mumbai, India (Postal Code: 400061), you agree to be bound by these Terms & Conditions. For any inquiries, please contact us at +91 8976766774 or via email at aurachandelleindia@gmail.com.

1. Acceptance of Terms

By using our products and services, you agree to these Terms & Conditions, which constitute a legally binding agreement between you and Aura Chandelle. If you do not agree to these terms, please refrain from using our services.

2. Products & Services

• Aura Chandelle specializes in handcrafted candles, custom perfumes, home decor items, etc.
• All products and services are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
  
  

3. Purchases & Payment

• All purchases must be paid for in full at the time of order, unless specified otherwise.
• We accept payments through UPI, credit card, debit card, net banking, etc.
• Additional shipping charges may apply.
  
  

4. Shipping & Delivery

• We ship products within India. Please allow 5-7 business days for your order to ship.
• Shipping charges and delivery times vary based on the destination and shipping method chosen at checkout.
• Aura Chandelle is not responsible for delays caused by carriers or unforeseen circumstances.

5. Returns & Refunds

• Unfortunately we do not accept returns unless the product is damaged in shipping. Please always take an unboxing video to verify damage in shipping. Contact us at support@aurachandelle.com.
• Certain items may be non-returnable; please check the product details or contact customer support for more information.
  
  

6. Intellectual Property

• All content, designs, trademarks, and intellectual property associated with Aura Chandelle are the property of the Company. Unauthorized use or duplication of any content is strictly prohibited.
  
  

7. Limitation of Liability

• Aura Chandelle is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
• Our liability for any direct damages is limited to the amount paid for the product or service.
  
  

8. Privacy Policy

• We respect your privacy and are committed to protecting it. Please refer to our Privacy Policy for detailed information on how we handle your data.
  
  

9. Governing Law

• These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Mumbai, India.
  
  

10. Changes to Terms

• Aura Chandelle reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on our website, and your continued use of our services indicates acceptance of the updated terms.
  
  

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Address: Versova, Mumbai, India 400061
• Whatsapp Message: +91 8976766774
• Email: info@aurachandelle.com